Cancellation & Refund Policy

Last Updated: May 2026

At Civora, we strive to provide the best educational experience. This policy explains how you can manage your subscriptions and what happens in the event of a cancellation or refund request.

1. Subscription Cancellation

You can cancel your Civora Pro subscription at any time directly through the "Pro" section of the mobile application.

• Access After Cancellation: When you cancel an active subscription, your "Pro" access will continue until the end of your current billing cycle. No further charges will be made after the cancellation.
• AutoPay (Recurring) Mandates: Cancelling your subscription in the app will automatically revoke the UPI/Card mandate with our payment partner (Razorpay), ensuring no future debits occur.

2. Refund Policy

To keep our services sustainable and provide instant access to premium content, we maintain the following refund standards:

• One-Time Payments: Payments for one-time study materials or exam packs are generally non-refundable once access is granted.
• Subscription Renewals: Monthly or Yearly renewals are non-refundable once the billing period has started. We recommend cancelling at least 24 hours before the renewal date to avoid charges.
• Technical Errors: If you were charged but did not receive access due to a technical failure (e.g., app crash or server error), you are eligible for a full refund or a credit extension.

3. How to Request a Refund

If you believe you are entitled to a refund due to a technical error or duplicate charge, please follow these steps:

1. Contact our support team at civorakpsc@gmail.com.
2. Provide your registered Email ID and the Razorpay Payment ID (available in your email receipt).
3. Our team will review your request and process eligible refunds within 5-7 business days. The amount will be credited back to your original payment method.

4. Payment Failures & Retries

If a recurring payment fails (e.g., insufficient funds), our system will automatically attempt to retry the payment up to 3 times over the next 5 days. During this retry period, your access may be temporarily moved to a "Pending" status until the payment is successful.